Unlocking Client Potential

2 semanas atrás

Buenos Aires, Brasil beBeeCustomerSuccess Tempo inteiro R$40.000 - R$55.000
Customer Success Lead

We are seeking an experienced Customer Success Lead to join our team. The ideal candidate will have a proven track record of driving customer satisfaction and loyalty through exceptional support and proactive solutions.

This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data and technology to help clients maximize their success.

About the Role

The Customer Success Lead will play a critical role in helping our clients achieve their desired outcomes by driving adoption and preventing churn. You will be the key contact for our customers, providing ongoing support and proactive solutions to help them grow their business.

  1. Manage the ongoing relationship with assigned customers, serving as their primary point of contact for support, updates, and optimization of their solutions.
  2. Conduct regular business reviews to analyze customer satisfaction, discuss performance, and identify opportunities for improvement.
  3. Proactively follow up with clients to identify new use cases, communicate product updates, and ensure they are maximizing the value of our solutions.
  4. Actively monitor client accounts to detect signs of risk and collaborate with internal teams to develop strategies to improve engagement and retention.
  5. Conduct workshops and training sessions to increase customer proficiency and encourage deeper integration of our tools.
  6. Analyze customer feedback and usage data to identify trends, insights, and areas of improvement.
  7. Work closely with internal teams to escalate and resolve technical issues, and provide feedback that contributes to product improvements.
Requirements
  • Proven experience in Customer Success, Account Management, or Customer Experience roles, preferably within SaaS or tech-driven environments.
  • Ability to analyze data and apply insights to customer success strategies.
  • Experience with CRM tools such as Planhat, or similar.
  • Knowledge of solution implementation and experience with technical troubleshooting is a plus.
  • Strong communication skills, with the ability to explain complex concepts clearly to non-technical stakeholders.
  • Proactive and customer-centric mindset with a strong drive for client success.
  • Team-oriented, adaptable, and comfortable working in fast-paced, evolving environments.
Benefits
  • Language Classes: Access to language classes (English, Spanish) to enhance communication skills.
  • Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
  • Soft Hybrid Work: We meet 3 days/month in our offices, the rest of the time you can work remotely from wherever you like.
Details
  • Seniority level: Mid-Senior level.
  • Employment type: Full-time.
  • Job function: Customer Service.
  • Industries: IT Services and Consulting.

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