Administrative Manager

Há 5 dias


Rio de Janeiro, Rio de Janeiro, Brasil beBeeOrder Tempo inteiro R$74.319 - R$90.122
Role Summary

The OTC Lead is accountable for orchestrating the Order to Cash process from start to finish for intricate programs as defined in the agreement. This position involves coordination with cross-functional teams, such as billing operations, sales operations, and cash collections, to ensure timely implementation of defined solutions according to the contract and validated planning & strategy.

Key Responsibilities
  • Develop and deliver the invoicing and billing framework for the Client program according to the contract and customization requests submitted by the client.
  • Manage the transformation billing plan according to the defined OTC strategy and Overall Program Transformation plan.
  • Coordinate end-to-end service delivery interlocks and flag any issues.
  • Accountable for the accuracy of commercial inventory used for billing and overall accuracy of bills.
  • Report internal KPIs to monitor OTC activities and quality, define additional KPIs when applicable, and report on contractual OTC SLAs related to credits pay outs.
  • Oversee continuous improvement to the OTC activities and execute the billing SIP (Service Improvement Plan).
Requirements
  • Fluent in Portuguese and Advanced English.
  • Advanced Skills in Excel.
  • Problem solver with strong analytical skills and Excel skills.
  • Proactive and problem-solving with strong communications skills verbal and written.
Benefits

Orange Business offers a comprehensive benefit program featuring medical, dental, life insurance, meal allowance, transportation allowance, bonus plan, Gympass, day care, private pension fund, birthday gift (day off), Give a day, get a day (day off), maternity leave (6 months), paternity leave (15 days), Orange Employee Solutions (psychological and legal assistance), Shiatsu, labor gymnastic, teleworking reimbursement.


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