Strategic Customer Relationship Manager

Há 3 dias


São Paulo, São Paulo, Brasil Grupo Hub Tempo inteiro

Company Overview

">At Grupo Hub, we are dedicated to providing a world-class experience for our high-net-worth customers in the Brazilian market.">

About the Role

">We are seeking an experienced Strategic Customer Relationship Manager to oversee our portfolio of Key Accounts. This role emphasizes building strong relationships with our most valuable customers, enhancing loyalty, and delivering personalized experiences within a sustainable framework.">

Key Responsibilities:

">
  • ">
  • Manage the customer portfolio and establish strong personal relationships to foster loyalty, retention, and increased lifetime value.">
  • Monitor individual customer performance and ensure timely provision of rewards, both online and offline.">
  • Deliver top-tier customer service to assigned customers, acting as the primary point of contact through all available channels.">
  • Proactively target individual customers with appropriate actions at strategic points in their lifecycle to drive growth and activity.">
  • Strategically plan and host diverse local or global Key Account events, collaborating with the Hospitality and Sponsorship Team.">
  • Monitor market-level performance and comprehend emerging trends.">
  • Initiate campaigns tailored to stimulate activity among assigned Key Accounts, ensuring prompt generation, tracking, and reporting of results.">
  • Aquire in-depth knowledge of customers (playing behaviors, preferences, dislikes) to build respective strategies.">
">

Requirements:

">
  • ">
  • Bachelor's and/or Master's Degree in Marketing/Business Administration/Management or other relevant fields.">
  • Work experience in a customer-facing environment, with key customer management considered a plus.">
  • Native Portuguese Speaker and excellent command of English.">
  • Strong relationship-building skills and a commitment to providing world-class service to our valued customers.">
  • Commercial acumen, analytical and organizational skills, attention to detail.">
  • Excellent MS office skills.">
  • Outstanding written and verbal communication skills.">
  • Passion for the online gaming industry, either as a customer or through prior work experience in the industry.">
  • A sense of responsibility, reliability, and a proven ability to work well within a team.">
  • Professional appearance, and a willingness to travel and work outside of regular office hours.">
">

Salary: R$ 10,500 - 15,000 per month, depending on experience.

">

Benefits: Competitive benefits package, including health insurance, retirement plan, and paid time off.



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