Empathetic Family Care Journey Specialist

Há 23 horas

Salvador, Bahia, Brasil beBeeCaregiver Tempo inteiro US$50.000 - US$70.000

Bilingual Customer Success - Join us in delivering compassionate care to families nationwide. Our mission is to empower family caregivers and provide the best-in-class experience.

">Job Description:
  • We are seeking a skilled Family Care Journey Leader to take ownership of the family care experience from onboarding to ongoing engagement, setting clear expectations and fostering trust with our clinical team.

This role requires excellent communication skills, empathy, and a patient approach to deliver exceptional customer experiences.

Required Skills and Qualifications:
  • Fluency in English and Spanish (verbal and written)
  • Associate or Bachelor's degree required
  • Customer-facing experience: Proven ability to engage with customers or potential customers, preferably in phone-based roles
  • Account Management / Customer Success / Call Center Operations: Background in one or more of these areas with a record of building and sustaining strong client relationships
  • High-volume call management: Capable of handling 50–70 calls per day while maintaining professionalism and quality service
  • Industry knowledge: Prior experience in the US healthcare industry is strongly preferred
  • Project management expertise: Skilled in managing complex, cross-functional initiatives, setting clear objectives, and driving workflow efficiency
  • Highly organized: Exceptional attention to detail in handling documentation, deadlines, and follow-ups
  • Technical proficiency: Comfortable using CRM tools; Salesforce experience is highly advantageous
  • Personal qualities: Empathetic, resilient, charismatic, and patient, with a strong commitment to providing exceptional customer experiences
Benefits:
  • Competitive compensation packages that reflect the value you bring; global team members are eligible for an annual company performance bonus
  • Generous paid time off: 15 days of PTO plus 10 paid company holidays
  • Team bonding: Full-time employees participate in team activities and the annual company retreat
  • Set Up for Success: A company-issued laptop provided
Job Details:
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Management and Manufacturing
  • Industries: Home Health Care Services
Our Values:
  • Families First: We go above and beyond for every family, building strong, lasting relationships.
  • Urgency with Precision: We match urgency with our own high standards to deliver exceptional care without compromise.
  • Relentlessly Resourceful: We adapt quickly and solve challenges with creativity to deliver results.
  • Purpose with Positivity: We take our mission seriously while caring for the people behind the work.
  • Driven to Redefine What's Possible: We ask hard questions and find smarter, more compassionate ways to deliver care.

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