
Strategic Client Advocate
Há 2 dias
As a seasoned professional in this field, you will play a pivotal role in delivering technology implementation projects that meet and exceed customer expectations.
Key Responsibilities:
- Develop and manage client relationships, fostering a deep understanding of their needs and preferences.
- Design, develop, plan, and execute customer-centric program roadmaps that drive business growth and customer satisfaction.
- Provide expert guidance on best practices in customer experience management, leveraging supported technologies to enhance client adoption.
- Develop and manage project plans, driving internal coordination and task execution across teams to ensure timely delivery.
- Manage program profitability, making data-driven decisions to optimize results.
Required Skills and Qualifications:
- Minimum 5 years of professional experience in customer relationship management, strategic program management, consulting, sales/business development, account management, or project management in a business-to-business environment.
- Able to travel frequently, with a valid passport.
- Education: Bachelor's degree in a relevant field, supplemented by evidence of technical experience or equivalent relevant experience.
Why SMT-Tech?
SMT-Tech is committed to delivering exceptional customer experiences through its talented team members. If you share our passion for customer-centricity and are a skilled relationship manager, we encourage you to apply for this exciting opportunity.
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