Achieve Customer Loyalty as a Strategic Client Engagement Lead

Há 5 dias

Rio de Janeiro, Rio de Janeiro, Brasil beBeeClientSuccess Tempo inteiro US$90.000 - US$120.000

Strategic Client Engagement Lead

We are seeking a Strategic Client Engagement Lead to oversee key post-sale relationships and drive long-term client satisfaction.

About the Role:

  • Lead the entire client journey from onboarding through renewal, ensuring seamless transitions and optimal outcomes.
  • Serve as the primary point of contact for high-value accounts, fostering trust and credibility.
  • Conduct regular business reviews and health check-ins to identify areas for growth and improvement.
  • Translate client objectives into actionable plans using our AI-driven platform.
  • Collaborate with product teams to advocate for user needs and drive feature enhancements.
  • Identify and mitigate churn risks, driving retention metrics and customer loyalty.

Requirements:

  • 3-5+ years in customer success or strategic account management, with a proven track record of delivering results.
  • Experience working with complex B2B clients across multiple departments, requiring adaptability and strong communication skills.
  • Strong relationship-building, problem-solving, and analytical skills, with the ability to navigate ambiguous situations.
  • Familiarity with SaaS platforms, ideally AI or automation tools, and proficiency in tools like HubSpot, Slack, or Airtable.

Why This Role Matters:

  • Take ownership of a high-impact role in a fast-growing AI company, shaping the future of client engagement.
  • Pursue a flexible work environment, with 100% remote team collaboration and opportunities for growth and learning.
  • Join a mission-driven team that values collaboration, innovation, and excellence, with a focus on delivering outstanding results.

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