Strategic Customer Growth Lead
Há 3 dias
This is a mid-to-senior-level role for a Customer Success Manager with strong strategic account management expertise to grow a portfolio of customers in North America and Latin America.
Key Responsibilities:- Serve as the primary point of contact for all assigned customers in North and Latin America.
- Build and maintain strategic relationships with senior stakeholders, user groups, and decision-makers across large multinational organizations.
- Represent the voice of the customer internally to ensure customer needs are heard and prioritized.
- Deliver highest quality of work.
- High engagement and satisfaction across assigned customer accounts.
- Successful and on-time delivery of all customer onboarding and implementation projects.
- Clear account growth paths identified and supported with strategic input.
- Renewals closed predictably and proactively with limited commercial risk.
- Fluent in English (additional languages is a huge plus, particularly Spanish).
- Bachelor's degree in business, legal, environmental sciences, or a related discipline.
- 5+ years of customer success/account management experience in a B2B SaaS, compliance, legal-tech, or ESG space.
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