Transformative Customer Experience Specialist

Há 6 dias

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$40.000 - R$60.000
Customer Experience Advocate

We are committed to creating exceptional customer experiences that exceed expectations. As a Customer Experience Advocate, you will play a critical role in delivering personalized service and fostering loyalty through strategic initiatives.

The ideal candidate will possess strong analytical skills, with the ability to identify areas for process optimization and develop strategies to improve service efficiency. They will also be responsible for managing multiple tasks, prioritizing projects, and driving continuous improvement efforts.

This is an excellent opportunity for a motivated individual who is passionate about making a positive impact on customers' lives. If you are a detail-oriented team player with excellent communication skills, we encourage you to apply.

Key Responsibilities:
  • Analyzing customer needs and behaviors to suggest experience improvements
  • Defining customer feedback categories and implementing systems to track and analyze feedback
  • Understanding various customer journey touchpoints and emerging market trends
Requirements:
  • Minimum of 3 years of experience in service delivery, operations, or BPO environment with direct exposure to process improvement, data analysis, and incident management
  • Experience managing small teams
  • Bachelor's Degree in a business-related field or equivalent experience
  • Intermediate English proficiency, especially spoken; Spanish is a plus
  • Data Analysis & Reporting Tools Proficiency: Proficient in tools like Excel and Google Sheets
  • CRM or CS Platform Proficiency: Proven experience with BPO management tools and CRM systems
What We Offer:

We strive to create a work environment that values diversity, inclusion, and respect. Our company culture emphasizes innovation, collaboration, and growth. We offer opportunities for professional development, competitive compensation, and a comprehensive benefits package.

We believe in embracing diversity and promoting equal opportunities for all. Our Diversity Committee works closely with HR, leadership, and identity groups to ensure a inclusive work environment. This position is open to everyone, including pregnant people and people with disabilities.

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