Senior Customer Engagement Manager

Há 17 horas

Ribeirão Preto, São Paulo, Brasil beBeeCustomerEngagement Tempo inteiro US$108.000 - US$162.000

Job Title: Senior Customer Engagement Manager

Job Description

The Senior Customer Engagement Manager is responsible for developing and executing strategic account plans that drive growth, adoption, and retention of Guidewire solutions. This role involves building strong relationships with C-level executives and other stakeholders to understand their business needs and develop tailored solutions.

  • Develop strategic account plans to expand customer relationships and promote growth
  • Drive cross-functional collaboration to accelerate adoption and value of current and future solutions
  • Identify and pursue expansion opportunities aligned to customer goals
  • Create trusted partnerships that result in engaged, customer advocates
  • Lead executive level engagements focused on value creation
  • Define and execute a renewal strategy that promotes growth and mitigates risk
  • Promote operational excellence in portfolio, account and team management
Responsibilities

The Senior Customer Engagement Manager will be responsible for the following:

  • Understanding customer priorities and facilitating engagements to meet customer needs
  • Recognizing incremental sales opportunities across Guidewire solutions and partnering with sales to ensure customer objectives and value proposition are at the forefront
  • Developing strong partnerships by providing positive customer experiences that drive mutual success and create customer advocates
  • Engaging with customers to develop a deep understanding of product experience and strategic business needs
  • Serving as the voice of the customer to facilitate feedback and influence on Guidewire products and services
Qualifications

To be successful in this role, the Senior Customer Engagement Manager must possess the following qualifications:

  • 5+ years of relevant experience in customer success, account management, sales, or technology consulting
  • Knowledge of the P&C insurance space, industry trends and challenges, and the economics of an insurance company
  • Passion for solving problems, creative thinking, and delivering results
  • Ability to build and manage C-suite relationships
  • Ability to quickly build trust and establish deep relationships
  • Executive leadership and communication experience with the ability to define a vision and build a business case
Benefits

As a member of our team, you can expect:

  • A competitive base salary range of $108,000 - $162,000
  • A comprehensive benefits package including health, dental, and vision insurance
  • A generous paid time off policy
  • A company-sponsored retirement plan
About Us

We are a leading provider of cloud-based software solutions for the P&C insurance industry. Our platform enables insurers to engage, innovate, and grow efficiently. We are proud of our implementation track record and our large R&D and partner ecosystem.

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