Global Customer Support Leader

Há 3 dias

Porto Alegre, Rio Grande do Sul, Brasil beBeeSupport Tempo inteiro R$86.400 - R$104.800

Job Title:

This is a unique opportunity to lead a global team responsible for delivering top-notch support to international customers.

About the Job:

The Support Team Manager will be accountable for leading a diverse team of professionals in providing world-class end-to-end support services. This role requires strong leadership skills, excellent customer focus, and the ability to work under pressure.

Key Responsibilities:

  • Develop and implement effective capacity planning strategies to ensure optimal resource allocation within the team.
  • Manage team members, including feedback, career development, and employee relations.
  • Break down strategic plans into actionable tasks and prepare team members for future challenges.
  • Collaborate with other team leaders to drive the execution of product portfolio strategies.
  • Lead and facilitate changes within the team, ensuring a smooth transition.
  • Design and optimize internal processes to improve efficiency and quality.
  • Ensure timely delivery of high-quality support services to customers.
  • Serve as the primary point of contact for team-related issues, such as incident escalation, workload management, and customer complaints.

Requirements:

  • A degree in computer science, business administration, or a related field.
  • Proven leadership and people management skills.
  • Experience in remote team management.
  • Excellent customer focus, both internally and externally.
  • Ability to work effectively under pressure and adapt to changing circumstances.
  • Strong communication and interpersonal skills.
  • Effective escalation management skills.
  • Organizational skills and attention to detail.
  • Knowledge of product support processes and service offerings.
  • Technical expertise, particularly in SAP technology (certification an advantage).
  • Self-motivated, proactive, and solution-oriented.
  • Adaptable to change.
  • Fluent in English.

Work Experience:

Ideal candidate should have at least 2 years of experience in a similar role.

We Offer:

A challenging and rewarding role that offers opportunities for growth and development. Competitive compensation and benefits package. Collaborative and dynamic work environment.

How to Apply:

Please submit your application, including your resume and a cover letter, to [application email].

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