Global Customer Service Expert

Há 4 dias

Porto Alegre, Rio Grande do Sul, Brasil beBeeDiversity Tempo inteiro R$50.000 - R$75.000
Customer Support Specialist

The Customer Interaction Center is a central point of contact for non-technical customer queries. This is a unique opportunity to be part of a global team that supports SAP customers.

Our goal is to deliver excellent customer service and resolve technical issues in a timely manner. As a member of our team, you will work closely with customers, stakeholders, and internal colleagues to provide proactive support and escalate critical issues when necessary.

Responsibilities:
- Evaluate how customer's technical issues affect daily business processes;
- Manage customer expectations in accordance with established procedures;
- Engage the appropriate stakeholders to ensure that critical customer cases are resolved effectively and in a timely manner;
- Assist customers with a range of queries relating to software download, User ID, license keys;
- Proactively assist customers navigate the SAP support portal and make the most of SAP support;
- Deliver info-sessions to customers, internal colleagues, and SAP partners;
- Manage critical customer escalations throughout to a final resolution;
- Participate in weekend and public holiday support activities;
- Provide feedback for future process improvement and engage with global counterparts on projects and key roles.

Requirements:
- University degree in Information Systems, IT Management, Business Administration, International Trade or related;
- Fluent in English;
- Intermediate Spanish skills or better (Optional);
- Knowledge and/or experience with SAP products desirable;
- Knowledge of Business Processes highly beneficial;
- Excellent customer focus and communication skills (oral/written);
- Flexible and mature approach to work in a team environment;
- Serenity and ability to work under pressure (friendly manner);
- Problem solving/analytical skills;
- Previous experience working in a customer-facing environment;
- Experience in an IT support environment highly beneficial;
- Proven ability to work well under pressure demonstrating exceptional organizational skills;
- Self-motivated, team player, proactive and solution oriented individual.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

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