Supporting Global Customers as a Technical Expert

Há 18 horas

Porto Alegre, Rio Grande do Sul, Brasil beBeeTechnical Tempo inteiro R$32.768 - R$65.534
Job Overview

We are seeking a highly motivated and skilled individual to join our team as a Product Support Specialist. This role involves providing expert technical assistance to our customers, helping them resolve issues related to the implementation, deployment, functionality, and usage of SAP products.

Key Responsibilities
  • Deliver high-quality support services by performing root cause analysis, troubleshooting, and resolving support incidents reported by global customers.
  • Analyze and report bugs to Development Support.
  • Share technical knowledge with peers and customers.
  • Monitor and act on critical support incidents.
  • Ensure adherence to Service Level Agreements (SLAs) and provide 24x7 support.
  • Participate in local and global projects.
Requirements
  • Strong programming logic skills.
  • Excellent problem-solving and analytical skills.
  • Knowledge in ERP/payroll business processes and systems would be an asset.
  • Advanced communication skills.
  • Fluent in English language.
  • Excellent customer focus.
  • Flexible approach to work as part of a team.
  • Motivated and proactive.
What We Offer

We strive to create a workplace where everyone feels included and valued. Our culture emphasizes diversity, equity, and inclusion. As a Product Support Specialist, you will have access to ongoing training and development opportunities to help you grow in your career.

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