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IT Support Specialist

2 meses atrás


Campinas, São Paulo, Brasil Tata Consultancy Services Tempo inteiro

Welcome to one of the largest IT Services organizations globally, where you can elevate your career.

Why choose Tata Consultancy Services? At TCS, we recognize that our people are our greatest asset. We foster a culture of continuous learning, providing ample opportunities for personal and professional growth. This is the perfect environment to share ideas and utilize the right tools to contribute to our collective success.

We are seeking a Deskside Technician for Expense Management who is eager to learn and advance their career.

Key Responsibilities:

  • Manage PC leasing schedules from start to finish.
  • Coordinate hardware repairs under warranty and non-warranty with manufacturers.
  • Maintain operating systems through patching and upgrades.
  • Address PC vulnerability mitigation issues via remote or onsite visits.
  • Triage and resolve end-user support tickets.
  • Provide hands-on telepresence support.
  • Assist with PC configuration support.
  • Help configure and test new hardware and software implementations.
  • Install operating systems, updates, applications, and other software according to customer specifications.
  • Track computer equipment by asset tag and serial number.
  • Oversee the shipping and receiving of materials and equipment.
  • Provide support for executive staff.
  • Assist lab technicians in collaborating with software/hardware vendors and security teams on installations, reinstalls, vulnerability mitigation, patching, and upgrades.
  • Install, replace, or remove various equipment, including routers, servers, switches, and printers.
  • Troubleshoot equipment using local KVM or PC, following detailed instructions and relaying system responses.
  • Be available for off-hours or weekend support for critical incidents.
  • Travel to other sites as needed for critical issue resolution.
  • Climb ladders up to 6 feet as required.
  • Drive to customer locations for support when necessary.
  • Manage expenses related to PC leasing, mobile phones, printer costs, and accessories, including:
    • Creating purchase requisitions for IT vendors.
    • Collaborating with vendors for invoice payments and reconciliations.
    • Working with finance on user chargebacks.

Preferred Qualifications:

  • Knowledge of computer hardware.
  • Familiarity with SCCM/Intune.
  • Technical understanding of current protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories.
  • Proficient in reading and understanding technical manuals and procedural documentation.
  • Experience with PC imaging.
  • Understanding of expense management in SAP.
  • Intermediate English proficiency.

Desirable Skills:

  • Experience working with multiple vendors.
  • Strong communication skills for collaboration with technical teams.
  • Leadership abilities in troubleshooting across various platforms.
  • Cultural awareness and sensitivity.

What We Offer:

  • Comprehensive TCS Benefits in Brazil:
  • Health and dental insurance.
  • Life insurance.
  • Transportation and meal vouchers.
  • Childcare assistance.
  • Access to Gympass.
  • 24/7 psychological, legal, social, and financial assistance through TCS Cares.
  • Partnerships with educational institutions.
  • Certification reimbursement.
  • Access to the TCS Learning Portal for online courses and live training.
  • Opportunities for international experience.
  • Referral bonuses through our Bring Your Buddy program.
  • Recognition programs like TCS Gems.
  • Mentoring through the Xcelerate platform.

At Tata Consultancy Services, we are committed to fostering an inclusive culture that promotes equity across gender, disability, LGBTQIA+, religion, race, and ethnicity. Our opportunities are grounded in these principles, and we actively pursue initiatives for inclusion and social responsibility. Become a part of TCS.

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