IT Support Specialist

Há 7 dias


Campinas, São Paulo, Brasil Averis Sdn. Bhd Tempo inteiro

About the Role:

The Help Desk Officer will play a crucial part in supporting all staff in the use of IT hardware, peripherals, and software. This role will also assist the other members of the IT Services team in managing the deployment, configuration, and security of desktop and mobile computing devices and peripheral devices.

Key Responsibilities:

  1. Provide first-line support for any information technology issues and problems.
  2. Offer assistance via phone, email, and/or using a ticket management system.
  3. Help troubleshoot desktop and notebook/tablet hardware, peripherals, and equipment as necessary.
  4. Liaise with vendors pertaining to repairs of computers.
  5. Assist with compilation and management of IT asset registers.
  6. Address and resolve basic incidents and requests; logging all incidents and requests.
  7. Create a positive customer support experience, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.
  8. Work collaboratively with the IT team and perform other duties.

Requirements:

  1. A degree in the related job field.
  2. Those with 1 to 2 years of working exposure or experience in a similar role will have an advantage but not essential.
  3. Willing to relocate to the job location.

Averis Sdn. Bhd. is committed to improving lives by developing resources sustainably. Our people are crucial in helping us realise our vision to be one of the best Global Business Solution (GBS) organisations to support our customers in creating value for the Community, Country, Climate, Customer, and Company. We endeavour to respond to every applicant, and only shortlisted candidates will be contacted for an interview. Thank you for considering a career with Averis.


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