Customer Support and Logistics Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil Mozper Tempo inteiro

About Mozper
Mozper is a financial solution designed for children and their parents in Latin America, offering a debit card and an accompanying app. This innovative platform allows parents to manage allowances and set spending guidelines, ensuring children learn to navigate financial responsibilities in a digital age.

Location: São Paulo (Itaim Bibi), Brazil. Hybrid: 3 days per week in our office.

Job Overview:
As a Customer Support and Logistics Specialist, you will be instrumental in refining our customer interactions while overseeing logistics functions. Within the Customer Experience/Support team, you will serve as the primary contact for our clientele through various communication channels, delivering exceptional assistance and swiftly resolving platform-related queries. Furthermore, you will manage logistics responsibilities, liaising with service providers such as card embossers and carriers. Your role will include supervising the ordering of physical cards, ensuring timely distribution to customers, and striving for optimal delivery and activation rates. Additionally, you will monitor inventory levels and signal when new orders are necessary.

Key Responsibilities:

  • Customer Support:
    • Address customer inquiries through email, phone, and chat promptly and professionally.
    • Assist clients with account-related issues, transaction inquiries, and product details.
    • Resolve customer complaints with empathy and efficiency.
    • Collaborate with other teams to enhance customer satisfaction.
    • Maintain precise records of customer interactions and feedback.
    • Provide insights and recommendations to enhance the customer experience based on feedback.
  • Logistics Management:
    • Coordinate with service providers such as card embossers and carriers to ensure seamless operations.
    • Oversee the ordering and inventory management of physical cards, ensuring adequate stock levels.
    • Guarantee timely and accurate delivery of physical cards to customers.
    • Track shipments and resolve any logistics challenges with carriers to maintain high delivery and activation rates.
    • Develop and implement processes to optimize logistics operations.

Qualifications:

  • Fluency in Spanish and/or English for internal communications.
  • Minimum of 2 years of experience in a customer support role, preferably within the fintech sector.
  • Experience in logistics, supply chain management, or related fields is advantageous.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving capabilities and a customer-focused approach.
  • Ability to multitask and manage time effectively in a dynamic environment.
  • Proficiency in Microsoft Office Suite/Google Docs.
  • Familiarity with logistics software and tracking systems is a plus (experience with Correios, Flash, and Loggi is beneficial).

Personal Attributes:

  • High level of empathy and patience.
  • Detail-oriented with strong organizational abilities.
  • Proactive and capable of working independently as well as collaboratively.
  • Adaptable and eager to learn new skills and technologies.
  • Strong sense of ownership and accountability.

Benefits:

  • Competitive compensation package.
  • Dynamic and engaging work environment.
  • Opportunity to contribute to a product aimed at enhancing the lives of future generations.

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