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Customer Support Specialist
2 meses atrás
We are a fast-growing fintech company, one of the leading players in the industry. Our mission is to provide innovative solutions to our customers, and we're looking for talented individuals to join our team.
The RoleWe're seeking a highly skilled Customer Support Specialist to join our team. As a frontline hero, you'll be the voice of InfinitePay, tackling customer issues head-on and delivering exceptional service. Your mission will be to solve problems end-to-end, turn challenges into triumphs, and provide outstanding customer experiences.
Key Responsibilities- Engage with customers through various channels, offering stellar support and solutions.
- Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
- Provide alternative solutions, aiming to retain and delight our customers and clients.
- Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.
- Exceptional communication skills, adept in various interactions.
- A keen desire to create outstanding customer experiences.
- Analytical prowess and logical problem-solving skills.
- A sense of ownership, treating each situation with responsibility and dedication.
- Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.
- Fluency in Portuguese.
- Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.
- Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.
- Basic knowledge of SQL.
- Familiarity with programming languages, particularly Ruby or Python.
- Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences.
- A chance to grow and learn in a supportive, dynamic environment.
- A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.
We believe in social inclusion, respect, and appreciation of all people. We promote a welcoming work environment, where each CloudWalker can be authentic, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability, or education.
