Strategic Account Advisor

Há 16 horas

Ribeirão Preto, São Paulo, Brasil beBeeTechnical Tempo inteiro US$100.000 - US$120.000
Enterprise Solutions SpecialistAbout the Role

This role entails serving as the primary technical liaison for a portfolio of strategic accounts. You will be working closely with customers to ensure seamless adoption, expansion, and optimization of AI and analytics solutions.

Key Responsibilities:
  • Function as the technical point of contact for enterprise clients.
  • Drive customer success by guiding the implementation, integration, and adoption of our platform.
  • Analyze and understand customer use cases, workflows, and architecture to recommend best practices and solutions.
  • Monitor account health and proactively identify and mitigate risks to adoption, performance, or satisfaction.
  • Support QBRs, roadmap discussions, and strategic planning sessions with key stakeholders.
  • Collaborate with Product and Engineering teams to communicate feature requests, bugs, and enhancement ideas.
  • Deliver technical enablement sessions, training, and documentation tailored to customer needs.
  • Support pre-sales engagements in partnership with the sales team by providing solution architecture and technical validation.
  • Assist in the development and delivery of proofs of concept (POCs) and pilot programs.
  • Manage and coordinate escalations and critical incidents as needed.
Requirements:
  • 3+ years in a customer-facing technical role.
  • Strong technical foundation in cloud-based SaaS platforms, APIs, and data integration.
  • Fluent in written and spoken English.
  • Experience with JavaScript and SQL.
  • Experience working with enterprise clients and navigating complex stakeholder environments.
  • Excellent communication, presentation, and relationship-building skills.
  • Ability to translate complex technical details into business value for a non-technical audience.
Nice to Have:
  • Background in AI/ML platforms, BI tools, or data warehousing technologies.
  • Experience with RESTful APIs or data pipelines.
  • Experience with enterprise cloud platforms.
  • Bachelor's degree in Computer Science, Engineering, or a related technical field.
What We Offer:

Opportunities for professional growth and development.

Collaborative and dynamic work environment.

Competitive compensation package.

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