Senior Account Growth Specialist

Há 3 dias

Belo Horizonte, Minas Gerais, Brasil beBeeCustomerSuccess Tempo inteiro US$90.000 - US$120.000
Senior Account Growth Specialist

This role will be based remotely.

About the Position

We are seeking a Senior Account Growth Specialist to join our team. Customer success is a key department at our company, with the objective of reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts.

Main Responsibilities:
  • Onboard new customers and introduce them to our products and support processes.
  • Elaborate and coordinate complex projects in interaction with developers, IT managers, and decision makers from various industries.
  • Collaborate with Sales, Field Engineering, and Support in developing and delivering engagement plans that fulfill the customer's objectives.
  • Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
  • Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams.
Key Qualifications:
  • Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
  • Excellent presentation skills with the ability to guide a conversation about complex software.
  • Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
  • A true team player capable of interacting with all departments and at all levels, both internally and externally.
  • Knowledge of agile methodologies.
Benefits

This position offers a dynamic and challenging work environment where you can grow professionally and personally.

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