Geoscience Customer Success Professional
Há 5 dias
Key Responsibilities:
Job Description- Provide high-level customer support via phone, email, and training sessions for geoscience products.
- Troubleshoot technical issues to identify root causes and provide resolutions.
- Create complex workflows in a clear and concise manner.
- Document and escalate critical issues to relevant teams.
- Submit enhancement requests on behalf of clients to improve software functionality.
- Ability to work independently with moderate supervision.
- Excellent organizational, time management, and project coordination skills.
- Capacity to handle multiple projects and priorities professionally and timely.
- Strong analytical, problem-solving, and interpersonal skills.
- Quick learner with ability to adapt to new software and interfaces.
- Previous experience working with geoscience software is highly desirable.
- Fluency in English and Portuguese is mandatory. Additional languages are an asset.
This position plays a pivotal role in ensuring seamless integration of our geoscience products into clients' workflows, driving satisfaction and retention.
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