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Technical Support Specialist

2 meses atrás

São Paulo, São Paulo, Brasil SupportYourApp Tempo inteiro

Unlock Your Potential in a Multicultural Environment

Are you passionate about technology and looking for a challenging role that allows you to grow professionally? We are seeking a highly skilled Technical Support Specialist to join our team at SupportYourApp.

About the Role:

  • Provide exceptional technical support to our clients via various communication channels
  • Resolve Level 1 and Level 2 support inquiries in a timely and efficient manner
  • Perform technical configuration tasks and conduct troubleshooting to resolve complex issues
  • Work with sensitive customer information while maintaining confidentiality and security

Requirements:

  • Fluent German (C1 level) and English (B2 level) language skills
  • Knowledge of IPv4 protocol and basic network concepts
  • Basic firewall knowledge and experience with CRM systems
  • Personal laptop or computer with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

What We Offer:

  • A fixed schedule with a regular working hours (Monday to Friday, 4 AM - 12 PM, Brazil time)
  • The opportunity to work fully remotely and enjoy a work-life balance
  • An inclusive international environment with a diverse team
  • Compensation in USD and good bonuses for referring friends
  • Paid intensive training and probation
  • Responsive management interested in your growth and long-lasting cooperation

About Us:

SupportYourApp is a leading Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. If you are a motivated and skilled individual looking for a new challenge, please submit your CV in English, highlighting your outstanding skills.