Director of Customer Success

Há 7 dias

Mato Grosso, Brasil beBeeCustomer Tempo inteiro R$8.000 - R$15.000
Job Overview

We are seeking a dynamic leader to drive exceptional player experiences and make a lasting impact at our organization.

This pivotal role demands a strategic thinker who can drive customer satisfaction, operational excellence, and continuous improvement across global teams.

  • Lead Operations: Manage and optimize key departments including CS, Fraud, KYC, Risk, Payments, and Player Trust & Safety.
  • Elevate Player Experience: Develop and execute strategies to improve customer satisfaction, retention, and engagement.
  • Mitigate Risk: Implement robust fraud prevention and risk management strategies aligned with business objectives.
  • Drive Efficiency: Streamline payment processing, reduce risks, and ensure compliance with regulations.
  • Foster Collaboration: Work closely with cross-functional teams to align operational strategies with company goals.
  • Analyze and Improve: Leverage data to identify trends, optimize processes, and drive continuous improvement.
  • Build and Develop: Recruit, develop, and retain top talent within the team, supporting Team Leads in driving staff engagement and performance.
Requirements

The ideal candidate will possess:

  • Proven Leadership: Proven leadership experience in a similar role within the iGaming industry is essential.
  • Deep Understanding: Deep understanding of customer support, player management, risk, fraud, and payment operations.
  • Strong Analytical Skills: Strong analytical skills and a data-driven approach to problem-solving.
  • Exceptional Communication: Exceptional communication and collaboration skills.
  • Dynamic Environment: Ability to thrive in a fast-paced, dynamic environment.
What We Offer

Our organization provides:

  • Global Opportunities: Join a high-growth company with a global footprint.
  • Leadership Development: Lead a talented team dedicated to player success.
  • Flexibility: Enjoy flexibility and remote work opportunities.
  • Competitive Compensation: Competitive compensation and opportunities for career growth.

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