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Customer Relationship Manager

2 meses atrás


São Paulo, São Paulo, Brasil Eli Lilly and Company Tempo inteiro
About the Role

We are seeking a highly skilled and experienced Customer Relationship Manager to join our team at Eli Lilly and Company. As a key member of our customer-facing team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Team Leadership: Lead a team of customer service representatives, providing guidance, coaching, and development opportunities to ensure they have the skills and knowledge needed to deliver exceptional customer service.
  • Customer Experience: Foster strong relationships with customers, understanding their needs and preferences, and delivering tailored solutions to meet their expectations.
  • Process Improvement: Analyze and improve customer service processes, identifying areas for enhancement and implementing changes to increase efficiency and effectiveness.
  • Reporting and Analytics: Monitor and analyze customer service metrics, providing insights and recommendations to improve customer satisfaction and loyalty.
  • Collaboration: Work closely with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective communication.
Requirements
  • Education: Bachelor's degree in a related field, such as business, communications, or customer service.
  • Experience: Minimum 3 years of experience in customer-facing roles, with a proven track record of leadership and customer service excellence.
  • Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Technical Skills: Proficiency in Microsoft Office, with experience in customer relationship management software and analytics tools.