Strategic Customer Experience Leader

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro R$128.000 - R$158.000
Customer Success Director Role

We are seeking a seasoned and commercially-minded professional to drive service excellence across our project portfolio. As the main interface between clients and internal stakeholders, this role ensures alignment, high-quality execution, and sustainable growth.

  • Lead the customer journey post-contract execution, ensuring target achievement and service excellence through warranty.
  • Act as the main escalation point, liaising with executive leadership to resolve complex issues.
  • Evaluate and improve project quality, driving continuous service improvement initiatives.
  • Foster collaboration and long-term relationships between customers.

The ideal candidate possesses strong leadership skills, excellent negotiation and stakeholder management abilities, agility, persistence, and strategic thinking. Fluency in English is mandatory.

To succeed in this role, you will have a proven track record in customer success, service delivery, and commercial excellence, with a strong background in managing strategic accounts and complex client environments.

We are looking for a highly motivated individual who can inspire and drive change, with a commercial mindset and business development orientation. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply.

  • Strategic Customer Experience Leader

    Há 5 dias

    São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$150.000 - R$250.000

    Strategic Customer Experience LeaderThe role of the Strategic Customer Experience Leader is to oversee the Quality Assurance and Learning & Development teams. This will involve ensuring alignment between CX business priorities and the team's strategy, building a culture of continuous improvement, collaboration, and innovation.Key responsibilities include...

  • Customer Experience Leader

    Há 6 dias

    São Paulo, São Paulo, Brasil beBeeStrategist Tempo inteiro US$100.000 - US$120.000

    Strategic Customer LeadWe are seeking an exceptional leader to drive customer initiatives.Develop actionable insights from research and communicate them to inform business decisions.Apply user-centered design and design thinking principles, using various research methodologies.Conduct end-to-end qualitative research, including recruitment, discussion guide...

  • Customer Experience Leader

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeCustomerExperience Tempo inteiro R$180.000 - R$240.000

    Job OverviewWe're seeking an experienced leader to drive exceptional customer experiences across Latin America. As a Customer Experience Leader, you'll be part of our CX team, responsible for delivering seamless service and building strong relationships with clients.Key Responsibilities:Develop and implement strategies to meet agreed SLAs and KPIs,...

  • Customer Experience Leader

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeExperience Tempo inteiro R$1.000.000 - R$1.200.000

    Customer Success ManagerAbout Our TeamWe are seeking an experienced professional with technical expertise, client-centric mindset, adaptability, and proven track record in operations to lead our customer success strategy.As a trusted partner for our product portfolio (OTT, SaaS), you will ensure added value experience to clients worldwide throughout critical...

  • Customer Experience Leader

    Há 3 dias

    São Paulo, São Paulo, Brasil beBeeLeadership Tempo inteiro R$55.000 - R$70.000

    Leadership OpportunityWe seek a seasoned Team Manager to lead our customer experience team and drive consistent achievement of service levels and customer satisfaction.This is a critical role that requires a highly skilled and proactive leader who can foster a culture of excellence, innovation, and customer-centricity.The successful candidate will be...

  • Strategic Growth Leader

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeGrowth Tempo inteiro R$80.000 - R$120.000

    Strategic Growth LeaderDrive business expansion initiatives and propel revenue growth.Spearhead strategic planning, develop customer insights, and optimize product adoption to achieve business outcomes.Lead cross-functional teams to deliver value-added services, foster strategic partnerships, and enhance customer satisfaction.Key Responsibilities:Develop and...

  • AI-Driven Customer Experience Innovator

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeInnovator Tempo inteiro R$143.637 - R$167.932

    Customer Experience InnovatorWe are seeking a visionary professional to drive customer experience through the adoption of AI-driven engagement strategies.Key ResponsibilitiesDrive customer-centric innovation and outcome-driven engagement throughout the customer journeyCollaborate with senior leaders to cultivate, strengthen, and accelerate growth of...

  • Strategic Growth Leader

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeStrategic Tempo inteiro US$90.000 - US$120.000

    Strategic Growth LeaderAs a key member of our organization, the Senior Associate Account Partner plays a critical role in driving business growth and customer success.Develop and execute strategic account plans to drive revenue growth and expand relationships with existing customers.Build and maintain strong relationships with senior-level executives at key...

  • Strategic Customer Growth Leader

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeMarketing Tempo inteiro R$50.000 - R$110.000

    Category Marketing ManagerAs a strategic business partner, you will be responsible for driving customer base growth through informed marketing initiatives.Key Responsibilities:Analyze data to inform marketing strategies and enhance the customer experience.Connect with cross-functional teams to bring insights to the Category/Commercial and Central Marketing...

  • Senior Customer Experience Leader

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeStrategist Tempo inteiro R$80.000 - R$120.000

    Customer Experience StrategistAbout the Role:We are seeking a highly skilled Customer Experience Strategist to drive meaningful change in our customer support strategies and collaborate with cross-functional teams to deliver comprehensive solutions.Your key responsibilities will include:Executing CX Strategy: Lead the execution of customer experience...