Digital Customer Experience Leader

2 semanas atrás

Brasil beBeeCustomerCentricity Tempo inteiro R$160.000 - R$240.000
Client Services Associate Director Job Description">

We are seeking a skilled and experienced professional to lead our client services team as Client Services Associate Director. This role requires exceptional communication and leadership skills, with a strong focus on building and maintaining relationships with clients.

The ideal candidate will have a deep understanding of the mediasmart platform and its capabilities, with experience in managing daily relationships with clients' traders and providing proactive education on platform functionality.

This role involves cultivating ongoing relationships with clients, leading and developing the Client Services team, and providing direct support and liaison between clients and other teams.

  • Cultivate ongoing relationships with clients using the mediasmart platform.
  • Lead and develop the Client Services team.
  • Provide direct support and act as liaison between clients and other teams.

The successful candidate will contribute to delivering world-class client experiences by analyzing client campaigns, delivering optimization advice, and providing best-practice training. Additionally, they will work closely with the technical and product teams to improve system capabilities and identify local market opportunities.

About the Role

As Client Services Associate Director, you will be responsible for:

  • Ensuring quality of service and delivering world-class client experiences.
  • Proactively training clients on new functionality and formats.
  • Analyzing client campaigns and delivering optimization advice.
  • Working closely with the technical and product teams to improve system capabilities.
  • Identifying local market opportunities and potential new clients.
Required Skills and Qualifications

The ideal candidate will possess:

  • Exceptional communication and leadership skills.
  • A deep understanding of the mediasmart platform and its capabilities.
  • Experience in managing daily relationships with clients' traders.
  • Ability to analyze client campaigns and deliver optimization advice.
  • Strong analytical skills and proficiency in digital media metrics.
Benefits

As a valued member of our team, you will enjoy:

  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Competitive compensation and benefits package.

We offer a comprehensive benefits package that includes health insurance, retirement savings, and paid time off. Our company is committed to supporting the well-being of our employees and their families.

About Us

Our company is a leading provider of digital marketing solutions, dedicated to helping businesses succeed in the ever-changing digital landscape. We believe in empowering our customers to achieve their goals through innovative technology and exceptional customer service.

At our company, we value:

  • Curiosity and continuous learning.
  • Collaboration and teamwork.
  • Ownership and accountability.
  • Passion and dedication to our work.

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