Chief Customer Experience Officer

Há 16 horas

Porto Alegre, Rio Grande do Sul, Brasil beBeeCustomerService Tempo inteiro R$100.000 - R$120.000

About this role

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As a Customer Support Manager, you will play a key part in delivering exceptional customer experiences across our support channels. This involves leading a team of Support Engineers and Senior Support Engineers to provide timely and effective solutions to customers' queries and issues.

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Responsibilities:

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  • ">
  • Manage daily activities and set performance goals for the team">
  • Assign work and task priorities to meet departmental Key Performance Indicators (KPIs)">
  • Meet monthly key support center performance goals for customer satisfaction, quality, productivity, and other metrics">
  • Ensure customers' questions and problems are resolved properly and quickly">
  • Address challenging customers and problems that require escalation outside of the department">
  • Report, analyze, and resolve system, customer, and operational issues impacting service quality">
  • Strive to provide an outstanding customer experience">
  • Drive business initiatives to improve customer experience through process and business reengineering">
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Requirements:

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You must be an excellent communicator with strong leadership and coaching skills. A robust experience in a Customer Support Center function in a managerial capacity is essential, along with expertise in developing metrics to measure technical support effectiveness. Experience working in 24x7 support operations and with teams across multiple locations is highly desirable.

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Benefits:

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We offer a comprehensive benefits package, including flexible work arrangements, health insurance, meal allowance, multi-benefits card, paid time off, private pension plan, short-term incentive plan, parking allowance, and more.

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Join our team

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e-Core is committed to equal employment opportunity and diversity. We encourage applications from talented individuals who share our values and are passionate about delivering exceptional customer experiences.

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About e-Core

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e-Core is a technology services partner for digital innovation and business transformation. Our global experience in key industries and latest technologies help fast-growing and established companies transform and accelerate their business models, develop innovative digital solutions, scale technology capabilities, and sustain growth.

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We combine our expertise with a transparent and flexible environment to ensure a unique experience for our employees. Our approval ratings on Glassdoor and awards from Great Place To Work since 2008 prove our commitment to work-life balance.

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We hire on an equal opportunity basis, regardless of gender, race/ethnicity, sexual orientation, disability, age, religion, and others. Everyone at e-Core is empowered to be themselves and encouraged to develop professionally and personally.

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Keywords:

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This job requires a strong focus on CustomerService.

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