Housekeeping Department Support Specialist

Há 21 horas

Rio de Janeiro, Rio de Janeiro, Brasil beBeeAttendant Tempo inteiro R$41.290 - R$51.400
Housekeeping Attendant Role

A critical member of our Housekeeping and Laundry teams, the Housekeeping Attendant will analyze guest requests and delegate tasks efficiently to deliver exceptional guest experiences.

  • Maintain consistently high operating standards in all aspects of Housekeeping and Laundry, adhering to hotel brand requirements.
  • Monitor team performance and appearance, with a focus on training and teamwork to drive excellence.
  • Provide top-notch guest service by actively listening to and addressing their needs.
  • Work closely with Floor Housekeeping Supervision and Guest Service to ensure seamless room availability and release.
  • Manage key controls within the Housekeeping department, including employee frequency, master key release, incident reporting, uniform and linen inventory, and more.
  • Verify daily guest information in CRM and ensure timely preference fulfillment.
  • Arrange for special occasion flowers and embroidered linens as requested.
  • Oversee monthly Lost and Found and donation processes.
  • Inspect uniforms and coordinate cleaning or repair as necessary.
  • Coordinate document and personnel flow within the department.
Key Requirements
  • Exhibit a positive attitude, behaviors, skills, and values at all times.
  • Efficiently plan and organize tasks to meet deadlines.
  • Demonstrate excellent oral and written communication skills.
  • Prior experience in Laundry is highly desirable.
  • Develop strong interpersonal relationships with colleagues and guests.
  • Proficiency in computer programs, particularly Microsoft Office, is essential.
  • Commit to delivering outstanding customer service and maintaining exceptional cleanliness standards.

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