Client Solutions Advisor
1 semana atrás
This role is responsible for providing expert advice and guidance to clients on document production and communication needs. The ideal candidate will have a strong understanding of business goals and communication challenges, and will be able to identify and deliver innovative solutions to meet client requirements.
Key Responsibilities- Act as primary source of advice for all document production and/or communication needs of the client
- Understand client business goals and communication challenges to identify and deliver innovative, value-added solutions
- Build and maintain client relationships to ensure the role becomes the primary and central source for trusted advice
- Implement document management strategies and solutions to ensure delivery of cost-effective products or communication techniques
- Rationalize and consolidate deliverables to identify opportunities for cost savings and process improvements
- Advise clients on best production methods to ensure document effectiveness, efficiency, and quality
- Manage document lifecycle/production from concept to delivery to meet client requirements and corporate standards
- Meet or exceed agreed SLA measures for the client and Xerox
- Maintain client satisfaction and resolve queries/issues
- Manage stock and budgets to optimum levels where appropriate
- Support functions to re-engineer client processes to yield improvements using Lean Six Sigma techniques
- Maximize financial efficiencies for the client and Xerox
- Collate relevant management information as specified
- Build and maintain external supplier relationships
- Negotiate on cost and delivery timescales within the context of the project
- Intermediate level job with some work experience
- Has developed knowledge and skills through formal training and applies these to complete assigned work within own area of expertise
- Identifies problems in straightforward situations and makes sound decisions using standard procedures
- Works within established procedures with a moderate degree of supervision
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