Client Solutions Advisor

1 semana atrás


São Paulo, São Paulo, Brasil Xerox Tempo inteiro
Job Summary

This role is responsible for providing expert advice and guidance to clients on document production and communication needs. The ideal candidate will have a strong understanding of business goals and communication challenges, and will be able to identify and deliver innovative solutions to meet client requirements.

Key Responsibilities
  • Act as primary source of advice for all document production and/or communication needs of the client
  • Understand client business goals and communication challenges to identify and deliver innovative, value-added solutions
  • Build and maintain client relationships to ensure the role becomes the primary and central source for trusted advice
  • Implement document management strategies and solutions to ensure delivery of cost-effective products or communication techniques
  • Rationalize and consolidate deliverables to identify opportunities for cost savings and process improvements
  • Advise clients on best production methods to ensure document effectiveness, efficiency, and quality
  • Manage document lifecycle/production from concept to delivery to meet client requirements and corporate standards
  • Meet or exceed agreed SLA measures for the client and Xerox
  • Maintain client satisfaction and resolve queries/issues
  • Manage stock and budgets to optimum levels where appropriate
  • Support functions to re-engineer client processes to yield improvements using Lean Six Sigma techniques
  • Maximize financial efficiencies for the client and Xerox
  • Collate relevant management information as specified
  • Build and maintain external supplier relationships
  • Negotiate on cost and delivery timescales within the context of the project
Requirements
  • Intermediate level job with some work experience
  • Has developed knowledge and skills through formal training and applies these to complete assigned work within own area of expertise
  • Identifies problems in straightforward situations and makes sound decisions using standard procedures
  • Works within established procedures with a moderate degree of supervision

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