Client Solutions Manager

Há 7 dias


São Paulo, São Paulo, Brasil Tiktok Tempo inteiro
About the Role

We are seeking a highly skilled Client Solutions Manager to join our Global Business Solutions team at TikTok. As a key member of our team, you will be responsible for establishing and strengthening key client relationships, driving revenue, and providing best-in-class customer service to clients.

Key Responsibilities
  • Partner with the sales team to drive revenue by negotiating and optimizing complex opportunities.
  • Use data and analytics to build consultative solutions for our customers.
  • Manage and grow post-sale client relationships by monitoring and analyzing ad campaigns, and proactively taking initiative to improve results.
  • Analyze campaign performance data to offer clients data-driven business insights and improve our advertising offerings.
  • Share marketplace feedback and guide our advertising strategy.
  • Support and work with the sales team on pre-sale research and pitch.
  • Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients.
  • Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign.
Requirements
  • At least 3-5 years of experience in account management/client services roles in digital marketing.
  • Experience in managing key accounts in Performance.
  • Experience managing performance advertisers with a deep understanding of their challenges.
  • Ability to analyze data and identify insights to assess campaign performance.
  • Proficient in English and Portuguese.
Preferred Qualifications
  • Proactive attitude with excellent data analytical skills in excel, SQL is a plus.


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