Customer Marketing Coordinator
3 semanas atrás
About the Role
We are seeking a highly skilled Customer Marketing Coordinator to join our team in Brazil and Chile. As a key member of our marketing team, you will be responsible for leading the execution of customer marketing strategy focused on customer expansion and growth.
Key Responsibilities
- Develop and execute customer marketing strategies to drive customer expansion and growth in Brazil and Chile.
- Lead the development and execution of email marketing and WhatsApp campaigns to engage with customers and drive adoption of our products.
- Manage and optimize customer advocacy programs, including customer referral programs, customer events, and other initiatives.
- Collaborate with the Customer Success team to ensure seamless customer experience and drive revenue growth.
- Monitor and analyze customer-centered metrics, including NPS, CSAT, and surveys, to understand customer voice and drive business decisions.
- Lead and develop a team of 4 specialists to support customer marketing efforts.
Requirements
- Fluent English to communicate effectively in an international environment.
- Minimum intermediate Spanish to work with the Chilean market.
- Relevant experience in customer marketing or demand generation teams, preferably in a SaaS company.
- Experience as a team coordinator or team leader.
- Proven track record in designing and executing online and offline marketing projects and meeting ambitious revenue targets.
- Proven track record in implementing inbound marketing and customer advocacy initiatives.
- Solid analytical, execution, and problem-solving skills, including metrics-driven thinking.
About Us
At Doctoralia, we value and celebrate diversity in all its forms. We are committed to attracting diverse talent and building an inclusive and welcoming team where every individual can thrive and contribute their best.
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