Customer Onboarding Manager

3 semanas atrás


São Paulo, São Paulo, Brasil Insider Tempo inteiro
About Us

We are Insider, a B2B SaaS company that drives growth for our clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

Job Description

The Customer Onboarding Manager is a critical role in our post-sales team, responsible for transitioning clients from the sales process to successful onboarding and implementation of our platform. This role requires a strong understanding of client business requirements and use cases, as well as excellent project management and technical skills.

Key Responsibilities:
  • Manage client onboarding and implementation projects, ensuring timely and complete adoption of our platform.
  • Provide technical guidance to clients, supporting them through setup and ensuring optimal solution design recommendations.
  • Collaborate with internal stakeholders to deliver projects in a timely and qualified manner.
  • Analyze and interpret chatbot data to run retrospectives and evaluations, identifying areas for improvement.
  • Develop and maintain relationships with clients, ensuring their satisfaction and confidence in our platform.
Requirements:
  • 3+ years of experience in SaaS project management and client onboarding.
  • Strong written and verbal communication skills, with proficiency in English and native language.
  • Excellent project management and time management skills, with the ability to juggle multiple tasks simultaneously.
  • Strong understanding of webhooks and API, with exposure to AI-driven product recommendation tools and algorithms an advantage.
  • Bachelor's degree in a relevant field.
What We Offer:

As a Customer Onboarding Manager at Insider, you will have the opportunity to work with a talented and passionate team, driving growth and success for our clients worldwide. We offer a dynamic and fast-paced startup environment, with opportunities for professional development and growth.



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