Sales Manager for Latin America
Há 1 mês
About Us
SUSE is a global leader in innovative, reliable and secure enterprise open source solutions. Our technology powers mission-critical workloads for over 60% of the Fortune 500, enabling them to innovate everywhere - from the data center to the cloud, to the edge and beyond.
We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Our vibrant community thrives on diversity and connectivity without borders.
**Job Overview**:
The Inside Sales Manager will lead and manage the Inside Sales team and Renewal Representatives, ensuring they meet lead generation, lead quality, and customer retention goals across Latin America. This leader is responsible for driving results by coaching, coordinating, measuring, problem-solving, and leading the ISR team.
**Key Responsibilities**:
**Lead Generation & Opportunity Management**:
Oversee the ISR team in generating high-quality leads with measurable KPIs tied to both volume and conversion to sales. Collaborate closely with the local Field Marketing team to optimize lead generation strategies and ensure sales-ready appointments are generated consistently.
**Customer Retention & Renewals**:
Manage a team of Renewal Representatives, responsible for driving customer retention and improving contract renewal rates across Latin America. Ensure a cohesive strategy between the ISRs and Renewal Reps to capitalize on upsell opportunities and enhance customer satisfaction.
**Cross-Functional Collaboration**:
Work closely with the Field Sales team to ensure effective handover of qualified opportunities and leads. Treat the Field Sales team as a key internal client, facilitating a seamless transition and increasing deal wins from ISR-generated leads.
**KPI Tracking & Reporting**:
Provide weekly reporting on leads, conversion rates, sales opportunities, and campaign effectiveness. Use tools such as Salesforce, Clari, and Gong to track and analyze performance metrics, ensuring goals for lead quality, customer retention, and renewal targets are met.
**Strategic Planning & Execution**:
Develop and execute strategic plans to enhance the performance of the ISR and Renewal Representative teams. Ensure all actions align with SUSE's core values and long-term goals, with a focus on continuous improvement in opportunity creation and sales pipeline growth.
**Requirements**:
Ideally at least 3 years of experience in a people management role, preferably in the technology industry, with a proven track record of exceeding quotas and delivering results.
Strong experience with Salesforce, Clari, Gong, and tools like LinkedIn Sales Navigator and Outreach.
Fluent in English and Portuguese; basic proficiency in Spanish is preferred.
Experience working with cross-border teams and understanding diverse markets in Latin America is a plus.
Strong understanding of tiered outreach strategies that analyze engagement, intent, and recency to drive quality sales opportunities.
Proven success in outbound prospecting, opportunity qualification, and objection handling, with the ability to coach teams effectively.
High-energy professional with a positive attitude and a deep passion for developing people and advancing their careers within a supportive yet accountable environment.
Ambitious, self-motivated, goal-oriented, and extremely driven to meet and exceed targets.
A leadership style that promotes collaboration, empowerment, and accountability, aligned with SUSE's values of collaboration, respect, integrity, and open source innovation.
**What We Offer**:
We empower you to be bold, driving innovation and growth in a supportive and collaborative environment.
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