Operational Support Specialist

Há 4 dias

São Paulo, São Paulo, Brasil beBeeOperations Tempo inteiro R$37.415 - R$52.136
Operational Support Associate

We are seeking a highly motivated and detail-oriented individual with a passion for clear communication and helping businesses succeed. This is an exciting opportunity to gain hands-on experience in a fast-paced technology environment, directly contributing to the success and quality of our restaurant partners.

  • Key Responsibilities:
    • Dashboard Maintenance: Regularly update and maintain team dashboards, ensuring data is current and accurate. This will involve data extraction, formatting, and entry into reporting tools (e.g., Excel, Google Sheets).
    • BPO Workflow Management: Monitor the volume of work assigned to our BPO partner, ensuring a consistent and efficient flow of tasks to prevent bottlenecks or idle time.
    • Data Entry & Validation: Assist with various data entry tasks, ensuring accuracy and completeness. This may involve validating data against source documents and resolving discrepancies.
    • Process Documentation: Assist in documenting operational processes and workflows to ensure clarity and consistency.
    • Communication Support: Support communication with the BPO partner regarding workflow adjustments or data-related inquiries
    Requirements
    • What We're Looking For:
      • A degree program in Business Administration, Operations Management, or a related field.
      • Strong organizational skills and attention to detail.
      • Proficiency in standard office software (Excel/Google Sheets, Word/Google Docs).
      • Ability to work independently and manage time effectively.
      • Excellent communication skills.
      • A proactive and eager-to-learn attitude.
      • Experience with data entry or workflow management is a plus.
    What You'll Gain
    • Hands-on experience in operational support within a fast-paced environment.
    • Skills in data handling, dashboard maintenance, and workflow management.
    • Exposure to working with a Business Process Outsourcing (BPO) partner.
    • An understanding of how efficient operations contribute to overall quality.
    • Mentorship from experienced professionals.

We value diversity and inclusion at our company. We believe that diverse perspectives and experiences are essential to creating innovative solutions and driving business success.

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