Senior Account Executive
2 semanas atrás
**About the Role**
We are seeking a highly skilled Senior Account Executive to join our Client Services Team at Ten Group. As a key member of our team, you will be responsible for managing and developing strong relationships with our key corporate clients, driving business growth and ensuring the long-term success of each account.
**Key Responsibilities**:
Develop and maintain strong relationships with key account client organizations, from board level to operational teams and customer-facing staff.
Gain insight and understanding of the client's wider commercial business objectives and influence strategic decisions connected to their customer engagement and retention goals.
Manage day-to-day queries and issues with the client promptly, ensuring high levels of satisfaction and minimizing any damage to the account.
Identify new service improvements and work with the internal operations team to specify and roll out successful solutions.
Provide accurate and timely management information reports, accompanied by a positive commentary reinforcing the value of the service.
**Requirements**:
Excellent relationship skills to manage the program with day-to-day contact.
Strong communication skills to present to clients when required.
Advanced analytical skills to work on reporting and data analysis.
Great negotiation skills.
Marketing knowledge to build and manage the calendar with the client and internally.
Ability to work under pressure and prioritize tasks effectively.
Native Portuguese, Fluent English.
Advanced Excel skills.
College degree.
Commitment to supporting the delivery of Ten Group's environmental, social, and governance goals, and promoting policy adherence.
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