Customer Experience Specialist
1 semana atrás
Transform Lives with Exceptional Support
We empower individuals to thrive in a rapidly changing world by providing top-notch assistance.
About the Role:
This is an exciting opportunity to join a team dedicated to delivering exceptional customer experiences. As a Concur Support Associate, you will play a vital role in resolving customer issues and addressing service-related concerns.
The ideal candidate will possess strong analytical skills, be adaptable, and demonstrate a passion for continuous learning. If you enjoy helping others and are eager to take on new challenges, this might be the perfect fit for you.
Key Responsibilities:
- Deliver outstanding customer support through live calls and CRM interactions, troubleshooting systems to provide efficient solutions within set timelines;
- Demonstrate logical thinking to resolve a wide range of issues with varying complexity levels;
- Show adaptability and change agility to handle daily tasks and more complex organizational changes;
- Take ownership of situations and strive for continuous improvement by documenting solutions and collaborating internally to achieve product and process enhancement.
Requirements:
- Bachelor's or Associate's degree completed or in progress, preferably in technology or business-related fields;
- Fluency in English;
- Flexibility to work during some holidays and weekends based on business needs.
Nice to Have:
- Familiarity with IT-related areas, including troubleshooting, issue resolution, and programming concepts (Web Applications, Webservices, HTML, HTTP, Java, JavaScript, JSON, Data Bases, SQL, XML, APIs);
- Knowledge of Customer Service and Support for software or other Information Technology products.
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