Client Support Specialist

2 semanas atrás


Manaus, Amazonas, Brasil Albato Tempo inteiro

Company Overview

Albato is a leading no-code integration platform as a service (iPaaS) that empowers users to seamlessly create integrations among various cloud applications. Our platform allows users to automate data workflows effortlessly, without the need for coding, and even enables the addition of new applications to our existing library through Albato's intuitive no-code App Integrator.

Why Join Us?

With the increasing demand for AI integrations across diverse business sectors, Albato's value proposition has expanded significantly. By joining our team, you will gain invaluable experience in utilizing AI tools to address real-world business challenges.

Position Overview

We are seeking a full-time remote Client Support Specialist. In this role, you will engage with customers through chats, emails, and help desk tickets, identify and resolve technical challenges, assist clients with product-related questions, troubleshoot technical issues, and ensure a high level of customer satisfaction.

Key Responsibilities:

  • Handle customer interactions through chat, email, and ticketing systems.
  • Provide guidance to users and visitors regarding product functionalities.
  • Assist clients in realizing the value of our products and services.
  • Troubleshoot integrations with over 600 services.
  • Collaborate with marketing and product teams to develop help center articles and guides.
  • Gather and relay client feedback to internal teams.

Required Skills:

  • Strong customer service orientation with a client-first mindset.
  • Excellent verbal and written communication abilities.
  • Basic understanding of programming and web architecture.
  • Capability to comprehend API documentation.
  • Familiarity with CRM, analytics, CMS, email marketing, e-commerce tools, and similar software platforms.
  • Self-discipline, logical reasoning, and problem-solving capabilities.
  • Proficiency in English and Portuguese; knowledge of additional languages is advantageous.

Additional Requirements:

  • Reliable high-speed internet connection, laptop, and a quiet workspace for taking calls.
  • Work Schedule: 8 hours per day, 5 days a week (weekend availability may be required but is not mandatory initially).

Benefits:

  • Opportunities for salary increases following the probationary period (3 months).
  • Career growth prospects within the organization.
  • Become part of a rapidly growing company in one of the most dynamic industries.


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