Field Support Specialist

Há 7 dias


Manaus, Amazonas, Brasil Tata Consultancy Services Tempo inteiro
About the Role

We are seeking a highly skilled Field Support Specialist to join our team at Tata Consultancy Services. As a Field Support Specialist, you will be responsible for providing technical support to our clients, ensuring that their computer systems and hardware are running smoothly.

Key Responsibilities
  • Provide on-site technical support to clients, including laptop and desktop support, basic printer support, and hardware repair.
  • Coordinate with third-party vendors for hardware or software issues.
  • Install and configure computer applications.
  • Assist customers with inquiries and provide troubleshooting support.
  • Provide training and assistance to IT technicians and help desk technicians.
  • Design computer systems to meet the specific needs of our clients.
  • Act as the first point of contact for clients concerning their computer systems and hardware issues.
  • Ensure proper logging and documentation of all issues.
  • Monitor daily performance of systems.
  • Turn in detailed reports for technical assistance requests.
Requirements
  • Advanced English language skills.
  • Laptop/Desktop Windows Knowledge, Networking (L2 level).
  • Portuguese Language (English as a Second Language).
  • MS Office, Teams.
What We Offer
  • Health insurance.
  • Dental Plan.
  • Life insurance.
  • Transportation vouchers.
  • Meal/Food Voucher.
  • Childcare assistance.
  • Gympass.
  • TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates.
  • Partnership with SESC.
  • Reimbursement of Certifications.
  • Free TCS Learning Portal – Online courses and live training.
  • International experience opportunity.
  • Discount Partnership with Universities and Language Schools.
  • Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire.
  • TCS Gems – Recognition for performance.
  • Xcelerate – Free Mentoring Career Platform.


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