IT Support Specialist
Há 7 dias
SHEIN is a global online fashion and lifestyle retailer, offering a wide range of products at affordable prices. With a strong commitment to innovation and customer satisfaction, SHEIN has become a leading player in the industry.
Job SummaryWe are seeking a highly skilled and experienced IT Support Technician L2 to join our team at our São Paulo Headquarters location. The successful candidate will be responsible for providing technical support for our technology devices and networks, as well as assisting in the development and maintenance of our IT infrastructure.
Key Responsibilities- Provide day-to-day support for IT hardware, including workstations, laptops, printers, and mobile devices
- Prepare and maintain IT procedures and documentation related to our processes and platforms operations
- Collaborate with department personnel to design innovative solutions for IT issues
- Maintain the hardware lifecycle and inventory management of all IT equipment
- Sustain high-availability service levels and ensure fulfillment of business-wide service levels and operational support objectives
- Minimum of 3 years of experience in enterprise IT and technology field
- Bachelor's degree or higher in engineering, computer science, or equivalent field of study
- Strong working and practical knowledge of industry IT standards and regulations
- Ability to work with technical staff on sensitive subject areas and with sensitive information
- High level of personal integrity and ability to handle confidential matters
- Strong communication skills to translate vision and strategy into clear priorities and direction
- Experience with DNS, DHCP, TCP/IP, Azure Endpoint Technologies, and Microsoft 365 Management Portal
- Knowledge of Windows 10 and 11 Professional Operating systems, multi-functional printers, and wireless and LAN technologies
- Experience with asset inventory systems, ITSM/Ticketing systems, system imaging systems, and systems and network monitoring
SHEIN is committed to creating an inclusive and diverse work environment where all voices are heard and valued. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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