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The Commercial Quality Coordinator plays a pivotal role in driving operational excellence, process standardization, and continuous improvement within our sales operations.
This position combines data analysis, process design, quality management, and technical enablement, with a direct impact on commercial performance and partner experience.
Main Responsibilities:- Program Development & Governance: Design, document, and continuously improve quality programs for sales teams.
- Performance Monitoring & KPI Management: Define clear, measurable KPIs for commercial quality, BPO performance, and process adherence.
- Data Analysis, Reporting & Insights: Extract, clean, and manipulate data from multiple sources, including CRM systems and vendor reports.
- Process Optimization & Improvement: Collaborate with the teams to map, analyze, and suggest redesign of commercial processes, identifying inefficiencies and areas for optimization.
Bonus Responsibility: Develop strategies to ensure consistency across internal teams and business partners.
About This Role: This is an exciting opportunity to contribute to our sales team as a key player in ensuring our commercial activities are aligned with our strategic objectives.
