Technical Customer Advocate

Há 6 dias


São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$36.000 - R$42.000
Support Service Technician Role Overview
We are seeking a skilled and dedicated individual to join our support team as a Support Service Technician. This role involves providing technical assistance to both internal and external customers, ensuring that their issues are resolved efficiently and effectively.

Key Responsibilities:
• Provide timely and effective technical support to customers via various communication channels (phone, email, chat).
• Troubleshoot and resolve complex technical issues related to our services, escalating if necessary to senior engineers.
• Collaborate with colleagues to improve the overall quality of our support service.
• Identify opportunities for process improvements and propose changes to enhance the efficiency and effectiveness of our support processes.

Required Skills and Qualifications:
• At least 2 years of experience in a support-related position, preferably in an agile environment.
• Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.
• Proficiency in technical fields such as automation, development, and SQL.
• Ability to work independently, prioritizing tasks and managing multiple projects simultaneously.

What We Offer:
• A dynamic and supportive work environment, with opportunities for growth and professional development.
• Flexible working hours, allowing you to balance your work and personal life.
• Opportunities to collaborate with a talented team of professionals, sharing knowledge and best practices.
• Training and development programs, to help you achieve your career goals.

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