Incident Resolution Specialist

Há 7 dias

São Paulo, São Paulo, Brasil beBeeIncident Tempo inteiro R$47.000 - R$62.000
Job Opportunity

We are looking for a proactive and skilled Incident Management professional with excellent communication, attention to detail, reaction time and problem-solving skills.

Key Responsibilities:
  • Perform monitoring, incident management, redundancy and incident reporting activities on a 24/7 basis.
  • Work collaboratively with cross-functional teams to ensure seamless incident resolution.
  • Monitor multiple business systems and detect incidents across multiple service dependencies.
  • React promptly by executing appropriate redundancy protocols based on service type.
  • Coordinate incident communication with stakeholders and external parties.
  • Familiarize yourself with incident management documentation and procedures.
  • Develop knowledge of company products at a technical and operational level, including backend settings, integrations and monitoring dashboards.
  • Liaise with third-party vendors during incident management.
  • Understand how the environments and available configurations work.
  • Investigate and analyze incident root causes to prevent recurrence.
Requirements:
  • Proven experience in incident management, monitoring or a related field (1 year minimum, 2 or more years recommended).
  • Possess knowledge of monitoring and incident reporting methodologies and processes.
  • Excellent written and verbal communication skills in English, with the ability to communicate effectively with team members, clients and stakeholders.

You will thrive in a culture that values:

  • A supportive and collaborative team environment.
  • Opportunities for professional growth and development.
  • A commitment to innovation and excellence.
  • A diverse and inclusive workplace where everyone is welcome.

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