IBX Network Support Specialist
1 dia atrás
IBX Infrastructure Specialist
Job Summary:
We are seeking a skilled IBX Infrastructure Specialist to join our team. The ideal candidate will have a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations.
Key Responsibilities:
• Queue Management and Reporting:
Reviews work orders in the queue and works on moderately difficult requests by adhering to commitment times, supports cross-functional teams to collaborate on customer tickets, ensures any necessary reporting is complete and accurate, and supports ad-hoc reporting requests.
• Installations:
Handles moderately difficult rack and stack customer equipment tickets, able to read moderately difficult installation spreadsheet plans, and supports implementing installations accordingly. Recognizes and raises capacity concerns for infrastructure expansions needs and cabling where needed. Performs quality checks on both cross-connects and on-site support tickets and recommends improvements.
• Cross-Connect:
Supports moderately difficult datacenter cross-connect work, requires substantial understanding of operating procedures for installs, terminations, modifications, and testing. Installs and tests moderately difficult cross-connect circuits, which may include switched, multiplexed, etc.
• Testing and Troubleshooting:
Supports moderately difficult operating testing of layer 1, 2 and 3 cross-connect certification testing. Escalates more advanced circuits and supports as needed. Works with customers to troubleshoot issues and uses experience gained to recommend solutions.
• Stakeholder Partnership:
Monitors stock levels and proactively addresses needs for materials with proper teams. Provides escalated work order support and dispatch of alarms. May provide back-up support to security personnel if needed.
• Customer Management:
Supports customer satisfaction through timely and precise order execution. Delivers a high level of service and an excellent customer experience when interfacing with customers. Provides support with time expectations on new deployments and existing alterations.
• Projects:
Supports and partners with team members on projects as directed. Coordinates vendors for various IBX related projects. Performs quality assurance on new customer installation or deployments.
• Training:
Completes all assigned training in a timely manner. May provide guidance and support to more junior team members and new hires.
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