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Agency Management Lead

2 meses atrás

São Paulo, São Paulo, Brasil Ibm Tempo inteiro
About the Role

The Blue Studio Agency Management Lead plays a vital role in ensuring that IBM Marketing has a cross-functional, motivated, and innovative team needed to grow our in-house talent and create high-quality, on-brand creative experiences.

This role encompasses four core principles:

1. Strategic Partner

Organize and guide the development of the list of external partners in the Americas based on the needs of Blue Studio practices to take creative work to the next level.

Evaluate partner lists in APAC and EMEA to ensure there are consistent, high-quality options for creating content and brand experiences locally.

Participate in quarterly reviews of potential agency partners and make decisions about which agency partners should be integrated.

Liaise with marketing, procurement, legal, and wider commercial controls departments.

2. External Agency Management

Understand service offerings (strengths and weaknesses) of each Agency Partner to help connect work with the right service provider as needed.

Onboard and enable internal and external teams (with Practice delegates) on how to keep IBM safe.

Ensure appropriate SOWs are received from Agency Partners, and review them for compliance, structural logic, costs, and value.

Create purchase orders and work with the creative team to ensure goods and services are received as scoped.

3. Relationship Health

Run Partner Management system (briefing sessions, showcases, etc.) to keep teams enthusiastic about working alongside IBM.

Manage calendar and schedule partner capabilities sessions, with the goal of hosting 2-3 each month.

Join quarterly business reviews to celebrate successes and discuss opportunities for growth.

Measure partner performance through end-of-project surveys.

Update best practices document for working with vendors based on feedback from the surveys.

Structure 'collaboration sessions' to triage poor performance and create action plans for improvement.

4. Operational Excellence

Lead weekly forecast meetings to ensure content budget is being spent wisely and tracking to quarterly allowances.

Collaborate with operations team to ensure invoices are submitted and approved in a timely manner. Ensure evidence of work is collected, stored, and submitted.

Manage escalation of service issues against assigned area of responsibility.

Fluent in English.

Bachelor's Degree, Interest in creative services, Self-motivated, Excellent written and oral communication in English, Detail-oriented.

**All vacancies are eligible for disabled or rehabilitated people.**

About Business Unit

The Blue Studio is IBM's internal creative team, responsible for the strategic evolution and expression of the IBM brand across every experience and encounter, internally and externally.

We sit within IBM's Marketing function, representing and supporting all IBM businesses, both horizontally and vertically.

Our work crosses nearly every category of output: research and strategy, communications and content development, symbology and systems, digital and physical experiences, and tools and training.

Our goal is to maintain modernity, sophistication, and tangibility, and to promote understanding of the IBM brand in the world.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth-minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.

They are trusted to provide ongoing feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team-focused approach to include different perspectives to drive exceptional outcomes for our customers.