
Technical Support Expert
Há 6 dias
About the Role
We are seeking a skilled Technical Support Specialist to join our organization.
This role involves providing exceptional support to customers, ensuring their issues are resolved efficiently and effectively.
You will work closely with our development team to troubleshoot and resolve complex technical issues.
Your strong communication skills will enable you to effectively convey technical information to non-technical stakeholders.
We require a high level of professionalism, attention to detail, and a customer-centric approach.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat.
- Analyze and troubleshoot complex technical issues.
- Collaborate with cross-functional teams to resolve issues.
- Document and maintain accurate records of customer interactions.
- Provide timely and effective solutions to meet customer expectations.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or related field.
- Minimum 3 years of experience in technical support or a related field.
- Strong technical skills, including troubleshooting and problem-solving.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
- A competitive salary and benefits package.
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