Proactive Client Growth Specialist

Há 4 dias

São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro R$80.000 - R$150.000
Job Description

The Proactive Client Growth Specialist will play a pivotal role in driving client expansion and retention while fostering strong relationships with key stakeholders.

Key Responsibilities:
  • Serve as the primary point of contact for assigned clients, ensuring seamless onboarding, training, and adoption.
  • Lead discovery meetings with key users and stakeholders from clients and partners to position our platform as a core system and focus on maximizing its value.
  • Build strong relationships with key stakeholders to drive engagement and long-term success.
  • Identify upsell and expansion opportunities by aligning product capabilities with client needs.
  • Analyze client usage data to proactively address risks and drive retention strategies.
  • Conduct regular business reviews and proactively address issues to drive client satisfaction and retention.
Requirements:

To succeed in this role, candidates should possess:

  • 2-4 years of proven experience as a Customer Success Manager or Technical.

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