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Customer Relationship Manager
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We are seeking a highly skilled and experienced Customer Relationship Manager to join our team at Eli Lilly and Company. As a key member of our customer-facing team, you will be responsible for leading and managing a team of customer service representatives, ensuring that our customers receive exceptional service and support.
Key Responsibilities- Team Leadership: Lead and manage a team of customer service representatives, providing guidance, coaching, and development opportunities to ensure team members are equipped to deliver exceptional customer service.
- Customer Experience: Foster strong relationships with customers, understanding their needs and delivering tailored solutions to meet their expectations.
- Process Improvement: Analyze and improve customer service processes, identifying areas for enhancement and implementing changes to drive efficiency and effectiveness.
- Performance Management: Monitor and manage team performance, setting goals and objectives, and providing regular feedback and coaching to ensure team members are meeting expectations.
- Communication: Develop and maintain effective communication channels with customers, stakeholders, and internal teams, ensuring that customer needs are met and expectations are exceeded.
- Education: Bachelor's degree in a related field, such as business, communications, or customer service.
- Experience: Minimum 3 years of experience in customer service, team leadership, or a related field.
- Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders. Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement changes.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
