Chief Customer Experience Officer

Há 2 dias

Jundiaí, São Paulo, Brasil beBeeEnterprise Tempo inteiro US$90.000 - US$120.000

About Us:

  • We publish one of the most important open-source projects and the platform for AI, IoT, and the cloud.

We recruit on a global basis and set a very high standard for people joining our company.

We expect excellence; in order to succeed, we need to be the best at what we do.

The company has over 1,200 colleagues in more than 75 countries and very few office-based roles.

Tech teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

We are founder-led, profitable, and growing.

Job Role:
  • The Enterprise Customer Success Manager will develop trust with assigned customers and provide them with the best possible experience navigating our vast offering.
  • CSMs will clearly understand their customers' objectives, align expectations, suggest additional services or product capacity to increase loyalty, alleviate pain points, and help draw and deliver on an appropriate collaboration roadmap.
Key Responsibilities:
  • Onboard new customers and introduce them to our products and support processes.
  • Elaborate and coordinate complex projects in interaction with developers, IT managers, and decision makers from various industries.
  • Collaborate with Sales, Field Engineering, and Support in developing and delivering engagement plans that fulfill the customer's objectives.
  • Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
  • Serve as a customer advocate internally and influence our products roadmaps, websites, documentation, processes, and people to improve customer satisfaction and retention.
  • Supporting customers through reactive ticket requests.
  • Create campaigns targeting multiple customers through digital touch-points and activities.
Requirements:
  • Minimum 5 years of work experience with a strong relation to IT and exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
  • Excellent presentation skills with the ability to guide a conversation about complex software.
  • Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
  • A true team player capable of interacting with all departments and at all levels, both internally and externally.
  • Knowledge of agile methodologies.
Additional Skills:
  • Experience with Salesforce, Jira, and CRMs is a big plus.

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