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2 meses atrás
The Solutions Consultant is a key member of our sales team at Zendesk, Inc. responsible for driving technical sales cycles and delivering value-focused presentations to customer executives.
Key Responsibilities- Develop and maintain technical relationships with prospects to drive customer happiness and satisfaction.
- Work closely with Sales Representatives to provide technical expertise and support throughout the sales cycle.
- Scope, lead, and execute customer pilots and Proof of Concepts to demonstrate the value of our software solution.
- Utilize technical knowledge to meet business requirements with innovative technical solutions.
- Collaborate with cross-functional teams to influence new product development and drive business growth.
- 5-8 years of related experience and a minimum of 3 years of software pre-sales experience.
- Excellent interpersonal, communication, persuasion, presentation, and writing skills.
- Basic knowledge in web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications.
- Outstanding problem-solving skills and superior solution scoping abilities.
- Bilingual proficiency in Spanish and English.
- Flexibility and agility in approach, with a willingness to work in a dynamic environment with multiple roles.
- Bachelor's degree is a requirement; graduate degree is a plus.
- Proficiency in Portuguese.
- Previous consulting experience implementing enterprise-class software solutions.
- Knowledge of topics such as Customer Service software, Employee Experience, ITSM.
- AI, Telephony (CTI), Business Intelligence, Integrations, REST APIs, Middleware.
- Call Center experience is a significant advantage.