Client Success Manager for Sora Union

Há 3 dias

Brasilia, Brasil All Turtles Tempo inteiro

**Client Success Manager**
- Talent is everywhere, opportunity is not. Sora Union changes that._

Sora Union is a globally distributed professional services company that today works with companies and organizations to provide design, localization and QA services. Our clients choose us because we bring resilience, speed, and true global sensibility. Our people, many of whom are displaced or at risk of displacement (due to conflict or climate change), choose Sora Union because they can take their career with them, undisturbed, if they have to, or choose to, move. Unlike the gig platforms, we provide revenue stability, meaningful work, and career development.

As an early Client Success Manager for Sora Union, you will have the rare opportunity to influence the business development strategy of our early stage go-to-market team.

You'll be responsible for partnering with potential clients to understand their needs and determine what value Sora Union can bring to their respective organizations. You will represent the 'voice of the client' internally at Sora Union, and have an opportunity to influence the direction of our services. You'll be a brand ambassador for Sora Union with clients and with teammates alike. You will have many opportunities for cross-functional collaboration with partners across verticals and in Business Operations and support functions as we build out a sales team. We're looking for a true generalist, 'Renaissance Salesperson' that is passionate about client success and can wear multiple hats in these early days of delivering excellence.

You'll be responsible for:

- Evangelizing Sora Union's products and services to prospective clients.
- Reaching out to new clients to identify cross selling opportunities.
- Ensuring happy clients and healthy client retention and expansion through consultative partnership.
- Collecting and sharing service and product feedback to our internal teams.
- Being an exemplary ambassador for Sora Union, both internally and externally.

Ideally, you'll have:

- 2-5 years of sales experience with a preference for professional services and products.
- Past experience on a fast-growing sales team with a preference for hypergrowth and service-led companies.
- Strong communicator, both verbal and written, with great poise and concise articulation.
- Strong problem-solving skills, the ability and the desire to find solutions and build processes where none previously exists.
- You create 'Ah ha' moments for clients, speaking directly to their challenges and coming up with viable solutions.
- Ability to thrive in a fast-paced, ambiguous, diverse, and highly collaborative team environment.
- You obsess over providing a top-tier experience for your clients
- You are not only excited about winning new business, but also about designing repeatable processes that enable our GTM team to scale and succeed as we grow.

The Client Success Manager role is a full-time, initially 6-month contract position, and we intend to convert it to a full-time employment relationship. This role is a distributed position and can be based in any location.

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