Support Analyst L

Intelie, a V iasat Company, is an innovative technology company, providing software tools and services to transform data into results, increase productivity in both operations and back office.

We have done a lot of pioneering work in real-time stream processing and machine learning, and our solutions are used by thousands of people in large corporations across the globe.

We look for people who are passionate about developing products and with an innovative spirit to help us. If you are looking for an environment with constant challenges and have the profile described below, send us your resume. Let's talk

DESCRIPTION:
In general, a Support is responsible to keep the Operations & Support Up and Running 24/7.

PRIMARY DUTIES & RESPONSIBILITIES:

- In general, a Support team is responsible for:

- availability
- latency
- performance
- efficiency
- change management
- monitoring
- emergency response
- Also responsible for handling the incident life cycle
- Able to solve moderate problems, and have good written and verbal communication skills.
- Work on defined schedule (between 08:00 - 20:00)
- Work on call shift and/or night shift
QUALIFICATIONS:
Education, Knowledge, Skills & Abilities:

- Familiarity with databases (Mysql, PostgreSQL, MongoDB);
- Familiarity with the HTTP protocol, JSON and Web APIs;
- Familiarity with Linux;
- Familiarity with Ansible;
- Familiarity with JAVA JEE;
- Familiarity with Amazon Web Services (AWS);
- Familiarity with Microsoft Azure;
- Familiarity with Cloud Network Management;
- Familiarity with Terraform;
- Familiarity with CI/CD;
- Familiarity with Git;
If:

- Help-Desk_
- Novice (Beginner experience) in: Linux, Network, Hardware Maintenance
- Operations_
- Novice (Beginner experience) in: Linux, MySQL, Cloud Computing
BONUS POINTS:

- Interest and ability to learn other technologies
- Degree in Computer Science (or similar field of study) or equivalent self-taught experience.
Expect from us:

- Remote work friendly (you must be in the office at least 3 days a week);
- Flexible working hours;
- Benefits: Meals and Restaurant vouchers; Transportation voucher; Health, Dental and Life Insurance subsidy;
- Child care assistance;
- Training and Development Program;
- Competitive base salary.
**Finally, it is essential**:

- Autodidact person;
- Passion for Support and IT-Infrastructure;
- Organized and disciplined (can focus and finish things - not only start);
- Be flexible to adapt to different scenarios and innovate;
- Ability to work collaboratively.
- The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities and requirements._

**Growth Opportunities**
At RigNet, we focus on helping our employees at every level of their career identify and use their strengths to contribute their best every day. From entry-level team members to senior leaders, we believe there is always room to grow knowledge and experiences. We support our employees by offering opportunities to sharpen their skills through on the job learning experiences to formal internal and external development programs.

**Benefits**
At RigNet, we value people and offer a broad range of benefits which include but are not limited to:

- Medical, Dental and Vision plans
- Basic Group Life and AD&D insurance
- Short-term and Long-term Disability
- Other voluntary benefits
- Paid Holidays, PTO, and Flexible Schedules
- Cell Phone stipend
**Working at RigNet**

**How to Apply?**

**Disclaimer for Recruitment Agencies**

**RigNet USA Disclaimer**
At RigNet, we don’t just accept difference — we celebrate it. RigNet is proud to be an equal opportunity workplace and an affirmative action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

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