Remote Customer Service Officer
1 semana atrás
Acquire detailed knowledge and understand the operation to resolve customer issue and promote good customer experience.
- Handle customer complaints, to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Support any other ad hoc or administrative duties as assigned related to customer service from time to time.
- Ensure customer satisfaction and provide professional customer support.
- Acquire detailed knowledge, understand the operation, and collaborate with required parties and department to resolve customer issue and promote good customer experience.
**Requirements**:
- Minimum of 1-year experience in any customer service industry, preferable I-gaming industry in a virtual environment.
- Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
- Ability to multi-task, prioritize, and manage time effectively.
- Creative thinking and problem-solving skill.
- Agree to sign a confidentiality agreement to protect customer and company benefits.
- Equipped with a stable internet connection with a minimum speed of 10mbps speed as this is a work from home position.
- Able to work on 24/7 rotating shifts, during weekends and public holidays.
- Works 5 days a week, daily 9 hours (inclusive 1 hour lunch break).
- Ability to read and write in Portuguese (preferable Brazilian Portuguese).
**Job Type**: Contract
**Salary**: R$3,973.00 - R$5,960.00 per month
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